Elite Valet Services Custom Hospitality Solutions

When providing concierge service to the residents and guests of a luxury property, our primary focus as is to make life easier for those we serve.

Elite Concierge’s are available 24/7 to perform a variety of services, including but not limited to:

  • Greeting all residents and guests and directing to appropriate location
  • Manage apearance and stocking of amenities in lobby, guest suites, and/or clubhouse
  • Processing all tenant requests, including package delivery, dry cleaning, maintenance, etc.
  • Answering and routing phone calls, and emails
  • Recommending local restaurants, shopping and entertainment and procuring reservations and/or tickets as needed
  • Location resources needed for specific guest requests
  • Assisting in planning and organizing resident events with community team
  • Performing administrative paperwork or computer tasks as necessary
  • Following established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) or responsibility
  • Practicing proper safety techniques in accordance with company, property, and departmental policies, procedures and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/resident/visitor injuries or accidents, or other safety issues to appropriate individuals
  • Identifying areas for improvement and offers suggestions to improve efficiency and productivity
  • Keeping abreast of current changes in technology, processes, and standards within the industry